Working in a knowledge–intensive and networked economy, amidst a rapidly changing economic conditions and worker demographics, demands new approaches to leadership, management, and strategic thinking. Agility and resilience during times of accelerated change are critical to sustaining organizational effectiveness. Recognizing that our organizations are much more than aggregates of individuals boxed in org charts has resulted in an acknowledgement of the necessary role of informal communities and networks in parallel to formal structures. The challenge is how to effectively lead and manage both the informal and formal communities given the added complexity of the accelerated pace of change.

Sense-making, the human side of knowledge management, is the process of making sense of the world so we know how to act in it. Through sense-making we reveal how things are, how we perceive things, and how we know things, which collectively provide new insights for managing complexity. Drawing on both theoretical work and practice in the application of methods derived from cognitive science, complex adaptive systems, and aspects of anthropology, this presentation will introduce the Cynefin framework http://harvardbusines... and its implications to knowledge management and leading organizations in rapidly changing times.

About our Speaker
Michael Cheveldave is the Director, Business Development for Cognitive Edge Pte. Ltd. and is responsible for growing Cognitive Edge’s international business related to the company’s methodology and software offerings. Prior to joining Cognitive Edge Michael founded NuOptiks Consulting, a management consulting practice in Canada focused on organizational effectiveness, leadership, strategy, and knowledge management. NuOptiks Consulting was the most successful consulting practice in North America applying Cognitive Edge (www.cognitive-edge.com) methods and SenseMakerTM software. Michael is an Accredited Cognitive Edge Practitioner and is one of three lead trainers for Cognitive Edge globally.

Michael has a Bachelor of Engineering degree in Mechanical Engineering from the University of Victoria and a Knowledge Management Certificate from Royal Roads University, both in Victoria, BC, Canada.